Director of Client Success

Full-Time | Remote | United States

Why Pest Share?

Founded in 2019 by category experts, Pest Share is building the category leader in on-demand pest control for rental homes through our scalable, automated solutions. We’re a fast-growing, fully remote B2B SaaS company trusted by over 700 property management clients and serving more than 150,000 residents across 48 states. Our team is made up of exceptional, motivated individuals united by skill, passion, and purpose. By embracing and encouraging authenticity, we created a culture built on trust, connection, and accountability.

About Your Role

As part of our continued growth, we’re looking for an experienced Director of Client Success. This role is an end-to-end client success function, setting strategy to boost satisfaction, retention, and revenue. You’ll manage a diverse team, optimize processes and systems, and partner across sales, marketing, product, and operations to deliver a seamless, value-driven client experience.This role requires a hands-on, strategic leader who is data-driven, creative, and passionate about driving measurable impact in a fast-paced SaaS environment.

What You’ll Do

• Develop and execute a comprehensive client success strategy to drive satisfaction, retention, and growth.

• Lead, mentor, and coach Implementation Managers, Client Success Managers, Coordinators, and a Junior Systems Admin. Coach your team to capture additional revenue.

• Act as the senior escalation point for complex client issues and coordinate cross-functional crisis responses.

• Define, track, and report on KPIs, health scores, churn risk, and success-team performance.

• Provide guidance on SOPs, implement automation and AI tools, and ensure data integrity across HubSpot CRM, Confluence, Google Workspace, Zoom, and related systems.

• Collaborate with sales, marketing, product, and operations teams to deliver a seamless client journey.

• Champion compliance, data security, SLAs, risk mitigation, and contractual obligations.

• Recruit, train, and retain top talent while fostering a culture of continuous learning.

What You'll Need to Get the Job Done

• Bachelor Degree preferred requirements

• 5 years experience leadership in client relations and/or customer success with a proven track record of building teams.

  • Candidates with SaaS industry experience are strongly preferred.

• Experience implementing workflow automation, API integrations, and data-management best practices.

• Experience with CRM platforms (HubSpot), collaboration tools (Confluence, Google Workspace), and video conferencing (Zoom).

• Exceptional communication, negotiation, and escalation-management skills.

• Strong strategic, analytical, and project-management capabilities.

What Will Make Us Really Love You

• You’re passionate about translating client feedback into product innovations and service improvements.

• You bring creative problem-solving, turning challenges into growth opportunities.

• You’re an empathetic coach who champions continuous learning and professional development.

• You excel at building cross-departmental partnerships and driving alignment.

What You'll Love About Us

At Pest Share, we believe people do their best work when they feel supported, empowered, and connected to a meaningful purpose. That’s why we prioritize work-life balance, offer opportunities for impact, and invest in the well-being of our team. Our competitive compensation package includes health and wellness benefits, a 401(k) with company match, and paid time off.

More About Our Company

At Pest Share, we recruit, hire, train, promote, and compensate individuals based on job-related qualifications and abilities. We foster a welcoming, inclusive environment that supports our company, co-workers, clients, and the communities we call home. Every employee and contractor is expected to help maintain a workplace culture free from discrimination and harassment by treating others with kindness, empathy, and respect.

In accordance with federal law, all new hires must verify their identity and eligibility to work in the United States. A background check may be required for this role