About Enclave

Enclave is solving the hybrid work problem by bringing small, tech-enabled coworking spaces to the suburbs. Right now, suburban professionals face a false choice: work at home or commute to the office. Our 100% remote-managed spaces empower professionals to work near what matters most—in environments designed to enhance productivity, community, and convenience.

Backed by Chicago and Silicon Valley VC firms, we’re scaling fast across the DMV area and beyond. We’re looking for someone who believes exceptional member experiences start with proactive care, operational excellence, and a kind, problem-solving mindset.

The Role

As a Member Experience Lead, you’ll be responsible for managing the entire member lifecycle—from initial inquiry and conversion and onboarding through day-to-day support, renewal, and offboarding. You'll be a critical driver of new member sales, facilitating tours and optimizing our conversion process. You’ll also manage our CRM systems, track member experience feedback, and serve as the key point of contact for account management and renewals.

This role demands a proactive, data-obsessed, solutions-oriented individual who delivers high-quality service with organization and consistency.

Core Responsibilities

• Respond to inbound inquiries and lead prospective members through tours and conversion.
• Lead sales efforts for all incoming leads - from responding to inquiries and scheduling tours to closing and onboarding. across all locations in the DMV
• Execute smooth onboarding: manage move-ins, access, and orientation.
• Own and maintain CRM data in HubSpot.
• Act as the main point of contact for day-to-day member needs and service.
• Gather and report feedback; suggest improvements to the GM and assist in implementation of the same.
• Manage timely offboarding and renewals to reduce churn.

What We're Looking For

• 2–4 years in sales, customer experience, or account management.
• Clear communicator with strong people and problem-solving skills.
• Exceptionally organized and data-focused.
• Access to a personal vehicle for reliable transportation across DMV suburbs.

Perks & Benefits

• Competitive salary (Range: $60,000-$70,000)
• Equity
• Unlimited PTO
• Health and dental insurance
• Growth potential at a scaling startup

Apply

Ready to help shape the future of suburban work? Please apply via LinkedIn.