Job Description: We are seeking a detail-oriented and highly organized HR & Operations Administrator to support our global workforce. This role will serve as a key member of our HR team, managing essential HR operations and administrative functions across multiple international locations.

Responsibilities:

Payroll & Benefits Administration:

• Process and manage multi-country payroll for employees in the US, Philippines, and international contractors through Gusto.
• Ensure accurate and timely payroll processing while maintaining compliance with local labor laws and regulations.
• Coordinate and manage employee benefit enrollment, working with various providers and ensuring proper documentation.
• Handle tax notices and maintain accurate records of all payroll-related documentation.
• Partner with Sales Ops to collect commission calculations.

HR Operations & Compliance:

• Manage I-9 verification process for US employees, ensuring compliance with federal requirements.
• Implement and oversee time tracking systems using Jibble, ensuring accurate attendance and leave management.
• Monitor and maintain HR email communications, providing timely responses to employee inquiries.
• Process and maintain employee records in the HRIS system (Gusto)

Talent Management:

• Support performance management processes, including coordinating review cycles and maintaining documentation.
• Assist in developing and implementing career mapping and progression planning initiatives.
• Collaborate with management to create and maintain job descriptions and career development frameworks.
• Track and report on key HR metrics and performance indicators.

Cross-Functional Support & Special Projects:

• Provide backup cover for employee onboarding processes when needed.
• Assist with sourcing efforts for various open roles (mainly Sales).
• Support various HR Initiatives and special projects as they arise.
• Assist with documentation and process improvement initiatives.
• Demonstrate flexibility in supporting urgent business needs or time-sensitive projects.

Qualifications:

• Bachelor's Degree in Human Resources, Business Administration, or a related field
• 3+ years of experience in HR operations or similar role
• Strong knowledge of payroll processing and benefit administration
• Experience with HRIS and time-tracking systems
• Strong business communication skills, particularly written skills via email
• Ability to prioritize and focus on the most important tasks
• Extremely organized and very detail-oriented
• Strong work ethic and discipline
• Proficient in Google WorkPlace Apps (e.g., gmail, gdrive, google docs, etc.)
• Very effective in a remote work environment
• Experience working at a SaaS company (preferably US-based)
• Great internet connection with zero noticeable latency (50+ mbps speed)
• Core working hours will align with US business hours as needed